FAQ
Frequently asked questions
Does HelpSignal guarantee that a resource is available?
No. Availability is not guaranteed. Provider-reported status shows the latest update from the provider. Other listing details show when HelpSignal last checked public sources. Call first when possible.
Do I need an account?
No. You can search, view a listing, call, and copy an address without logging in. Optional feedback, community updates, and availability alerts ask only for the contact information you choose to share.
Who updates the information?
Providers update their own listings using a secure link, a text message, or by replying to an update email. HelpSignal reviews stale listings and reports of outdated information.
What does “Not Updated Today” mean?
HelpSignal sets this automatically when the provider’s last update is no longer recent enough to confirm today’s availability. The listing may still be accurate, but call first if you can.
What if the information looks wrong?
Tap “Report outdated info” on any listing. HelpSignal reviews reports before correcting a listing.
Is HelpSignal the same as HMIS or coordinated entry?
No. HelpSignal does not replace HMIS, coordinated entry, provider intake, case management, or emergency services. It complements existing systems by adding a public-facing status layer for local urgent resources.
What does it cost?
Searching and viewing listings on HelpSignal is free. You do not need an account.
Is HelpSignal an emergency service?
No. If you are in immediate danger, call 911.
What data does HelpSignal collect?
Resource and status information from providers, privacy-minded usage data such as searches and page views, and any contact details you choose to share when you send feedback, share an update, or ask for an availability alert. It does not collect client records. See the Privacy Policy for the full details.